.
  • Unlike direct writers and internet providers, independent agents are neighbors that maintain valuable
    community relations with customers, prospective customers, local businesses and organizations.

  • Independent agents are able to ask questions to achieve a better understanding of customers'
    insurance needs and explain coverage options clearly and completely. Communicating and interacting
    directly with customers provides the independent agent with the opportunity to recognize when
    additional policies, increased coverage, or future policies may be suitable to provide greater
    protection. The right type of insurance is critical for proper protection and is just as important as low
    cost insurance.

  • Information about potential hazards and how insurance can mitigate their risk is advice that an expert
    and knowledgeable independent agent provides. Questions from customers are encouraged and clear
    explanations are given by good independent agents. Trusted advisors and not "order takers" are what
    good independent agents are all about.

  • A variety of companies are available through the independent agent, providing the ability to match
    customers needs with the best company. No one carrier can best provide all the solutions for a
    customer's range of insurance requirements.

  • Independent agents can provide expert claim advice and be an advocate for their customer through
    the entire claims process. Being in a car accident or having your home damaged by fire, and many
    other unfortunate mishaps, can be extremely stressful. Having an expert on "your side" will help
    alleviate the stress from these types of situations.

  • Independent agents have a vested interest in maintaining a helpful and caring relationship with their
    clients over the "long haul". Being able to turn to a trusted advisor during life cycle events, such as,
    buying a home, becoming a parent, or starting a business can be invaluable.

  • Toll free phone numbers that connect you with strangers and strokes on a keyboard with
    accompanying mouse clicks do not offer the unique customer service that a local independent agent
    provides.
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How Local Independent Insurance Agents Provide Unique Customer Service
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